Sr. Network & System Analyst

CentriLogic, Toronto, Canada

• Troubleshot complex and large-scale network segments including routing, switching, and security-related incidents over intercontinental data centers.
• Migrated various network components including firmware, device (router/switches/firewall) configuration, and monitoring systems including more than 2000 nodes.
• Performed network/service provisioning including site-to-site VPN tunnel, DHCP, Microsoft Exchange, Microsoft Azure and Windows Server Active Directory (Group policy user/computer management), Load Balancers, within both physical and virtual environments.
• Maintained and supported various customers’ virtualized environments on VMware and Microsoft Azure, O365 and GSuite, each of which hosts different operating systems including Windows, Linux, and Mac OS.
• Used my communication and problem-solving skills to effectively learn about and address MSP customers’ requirements and led an 11-member support team to achieve solid and seamless 24/7 operation support.
• Demonstrated efficient project management and effectively defined several product support processes, addressing multiple large-scale customers’ needs that lead to a comprehensive documentation knowledge base.

IT Consultant

MetaGlobe Inc., Toronto, Canada

Designed and implemented IT infrastructures including web servers, database servers, and software test environments.

Graduate Student and Teaching Assistant

University fo Waterloo, Waterloo, Canada

Graduate student and computer networks course instructor.

Network Engineer and System Administrator

Montreal College of Information Technology, Montreal, Canada

• Reduced and utilized geographical space of buildings by virtually deploying all main college services including Active Directory, MS Dynamics CRM, and MS SharePoint on VMware ESXi servers. In order to deploy a seamless education environment, I successfully configured Microsoft Hyper-V and vCenter and set up all software requirements for more than 750 students. The support of my self-motivation and the ability to learn new techniques quickly was a valuable asset in this task.
• In order to have centralized control over all users, I utilized Active Directory and Group Policy Services to manage over 750 user accounts.
• Achieved secure and reliable data protection by contributing to the design and deployment of the RAID used in the Network Attached Storage (NAS) and supporting the implementation of the technology by utilizing my research ability, problem-solving, and decision-making skills under high pressure.
• Implemented a secure connection between two college buildings by successfully deploying a VPN and RIP protocol between two routers resided in each branch.

Research Assistant

Concordia University, Montreal, Canada

• Surveyed the full stack Internet of Things (IoT) enabling technologies and architectures
• Proposed an architecture for Machine-to-Machine (M2M) Communication in a healthcare application
• Analyzed and designed initial services required for the healthcare application architecture.

Network Engineer (Part-time and Full-Time)

Motegharen Internet Service Provider., Iran

• Established and deployed the connection between ISP and the network operator by configuring dynamic routing protocols
• Achieved optimum customer service response time through automating ISP user accounting by implementing AAA server linked to the online billing system (MicroTik and SIB)
• Performed software code upgrade on various Cisco devices including routers and Switches.